Omni 20 Plus

{"totalSize":38,"done":true,"searchRecords":[{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmRLAA0"},"Title":"Can I control my OMNI 10+, 20+ or 50+ speakers when I'm on 2.4GHz Wi-Fi network?","Id":"ka25d000000XmRLAA0","ArticleNumber":"000023761","Question__c":"Can I control my OMNI 10+, 20+ or 50+ speakers when I'm on 2.4GHz Wi-Fi network?","Process__c":"Yes, with OMNI+ you can add speakers to both bands, but your smart device is not required to be on the same band, just be sure they are on the same network.","Answer__c":"Yes, with OMNI+ you can add speakers to both bands, but your smart device is not required to be on the same band, just be sure they are on the same network.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmRMAA0"},"Title":"Can I get TuneIn Radio to work with first-generation OMNI speakers, if I also have one new OMNI+ speaker?","Id":"ka25d000000XmRMAA0","ArticleNumber":"000023746","Question__c":"Can I get TuneIn Radio to work with first-generation OMNI speakers, if I also have one new OMNI+ speaker?","Process__c":"Google has licensed Chromecast to OMNI+ speakers only. Therefore, the only way to listen to TuneIn Radio on first-generation OMNI speakers is to use Bluetooth.","Answer__c":"Google has licensed Chromecast to OMNI+ speakers only. Therefore, the only way to listen to TuneIn Radio on first-generation OMNI speakers is to use Bluetooth.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmH5AAK"},"Title":"Can I use an Omni+ speaker and a 1st generation Omni speaker together in a stereo pair?","Id":"ka25d000000XmH5AAK","ArticleNumber":"000029552","Question__c":"Can I use an Omni+ speaker and a 1st generation Omni speaker together in a stereo pair?","Process__c":"No, stereo pairs must be two of the same type of speaker. For example, two Omni 10 or two Omni 10+ speakers will work, but not one Omni 10 and one Omni 10+.","Answer__c":"No, stereo pairs must be two of the same type of speaker. For example, two Omni 10 or two Omni 10+ speakers will work, but not one Omni 10 and one Omni 10+.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmR9AAK"},"Title":"Can I use any OMNI+ speaker without being connected to a Wi-Fi network?","Id":"ka25d000000XmR9AAK","ArticleNumber":"000023857","Question__c":"Can I use any OMNI+ speaker without being connected to a Wi-Fi network?","Process__c":"Yes, when out of range of your Wi-Fi network, you can use the Bluetooth or analog auxiliary connection. The OMNI 50+ has a built-in battery as well to take the speaker out of the house.","Answer__c":"Yes, when out of range of your Wi-Fi network, you can use the Bluetooth or analog auxiliary connection. The OMNI 50+ has a built-in battery as well to take the speaker out of the house.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmAxAAK"},"Title":"Can I use my OMNI+ device without the HK Controller App?","Id":"ka25d000000XmAxAAK","ArticleNumber":"000032470","Question__c":"Can I use my OMNI+ device without the HK Controller App?","Process__c":"Streaming via Bluetooth or direct aux in connection are supported without the HK Controller app. For OMNI+ devices that you already have placed in a room, they are capable of using either Spotify Connect or Chromecast built-in without the need of using the HK Controller app. Use only the HK Controller app for setting up any OMNI+ devices you may have.","Answer__c":"Streaming via Bluetooth or direct aux in connection are supported without the HK Controller app. For OMNI+ devices that you already have placed in a room, they are capable of using either Spotify Connect or Chromecast built-in without the need of using the HK Controller app. Use only the HK Controller app for setting up any OMNI+ devices you may have.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmREAA0"},"Title":"Can I use the OMNI 10+, 20+ or 50+ speakers for my TV?","Id":"ka25d000000XmREAA0","ArticleNumber":"000023813","Question__c":"Can I use the OMNI 10+, 20+ or 50+ speakers for my TV?","Process__c":"There is a buffer inside the speakers that processes the incoming signal. This buffer delays the audio signal compared to the video signal, causing a delay. For this, we do not recommend using Omni+ speakers with a TV. Our Omni bar will work with your TV sound and you can create wireless 5.1 surround sound system with the Omni bar.","Answer__c":"There is a buffer inside the speakers that processes the incoming signal. This buffer delays the audio signal compared to the video signal, causing a delay. For this, we do not recommend using Omni+ speakers with a TV. Our Omni bar will work with your TV sound and you can create wireless 5.1 surround sound system with the Omni bar.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmRAAA0"},"Title":"Can I use the USB charging port, while I'm charging my OMNI 50+?","Id":"ka25d000000XmRAAA0","ArticleNumber":"000023846","Question__c":"Can I use the USB charging port, while I'm charging my OMNI 50+?","Process__c":"Yes, you can easily charge your OMNI 50+ while charging another device via USB port.","Answer__c":"Yes, you can easily charge your OMNI 50+ while charging another device via USB port.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xm1uAAC"},"Title":"Can OMNI stream FM radio or TV audio from one OMNI to another OMNI?","Id":"ka25d000000Xm1uAAC","ArticleNumber":"000032516","Question__c":"Can OMNI stream FM radio or TV audio from one OMNI to another OMNI?","Process__c":"This is not supported at this time, but the upcoming Omni+ speakers will support Google Chromecast built-in, which has support for many Internet radio services such as TuneIn Radio.","Answer__c":"This is not supported at this time, but the upcoming Omni+ speakers will support Google Chromecast built-in, which has support for many Internet radio services such as TuneIn Radio.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmRUAA0"},"Title":"Can a router with auto detect feature work or do I need to split up my WiFi bands for OMNI+ speakers?","Id":"ka25d000000XmRUAA0","ArticleNumber":"000023695","Question__c":"Can a router with auto detect feature work or do I need to split up my WiFi bands for OMNI+ speakers?","Process__c":"Many newer routers with auto detect work really well. But if you experience issues with your product, we advise you to disable this feature and have two visible Wi-Fi networks (2.4 GHz and 5 GHz network).","Answer__c":"Many newer routers with auto detect work really well. But if you experience issues with your product, we advise you to disable this feature and have two visible Wi-Fi networks (2.4 GHz and 5 GHz network).","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xm3qAAC"},"Title":"Deezer shows an error message when I open it in the HK Controller app.","Id":"ka25d000000Xm3qAAC","ArticleNumber":"000024858","Question__c":"Deezer shows an error message when I open it in the HK Controller app.","Process__c":"If you encounter an "Internal error 300" error message when using Deezer from inside our HK Controller app, we advise you to log out of your account and log in again, still in the Controller app.\nThe error message is a communication error between speaker and Deezer server. \nIf you still encounter this after you have logged in again, please consult our helpdesk.","Answer__c":"If you encounter an "Internal error 300" error message when using Deezer from inside our HK Controller app, we advise you to log out of your account and log in again, still in the Controller app.\nThe error message is a communication error between speaker and Deezer server. \nIf you still encounter this after you have logged in again, please consult our helpdesk.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmRXAA0"},"Title":"Do you have a guide that explains the best placement for the OMNI+ speakers in a house?","Id":"ka25d000000XmRXAA0","ArticleNumber":"000023674","Question__c":"Do you have a guide that explains the best placement for the OMNI+ speakers in a house?","Process__c":"Every home is different, so it is difficult to provide a universal guide that suits it all. What you can do is check the number of available access points in your home by performing a Wi-Fi network scan using a mobile device. Then select the Wi-Fi channel that isn't as busy as the rest. Also, check how much noise each speaker has using the Harman Kardon Controller app. Simply go into the settings menu and select "Send us feedback" to see the results, signals between -40 dB and -62 dB are considered good.","Answer__c":"Every home is different, so it is difficult to provide a universal guide that suits it all. What you can do is check the number of available access points in your home by performing a Wi-Fi network scan using a mobile device. Then select the Wi-Fi channel that isn't as busy as the rest. Also, check how much noise each speaker has using the Harman Kardon Controller app. Simply go into the settings menu and select "Send us feedback" to see the results, signals between -40 dB and -62 dB are considered good.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmAsAAK"},"Title":"How to reset Omni+ speakers","Id":"ka25d000000XmAsAAK","ArticleNumber":"000032687","Question__c":"How can I reset my Omni+ speaker(s)?","Process__c":"There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.","Answer__c":"There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmGlAAK"},"Title":"How do I fix occasional audio dropouts when playing music to my Omni+ and Omni?","Id":"ka25d000000XmGlAAK","ArticleNumber":"000029717","Question__c":"How do I fix occasional audio dropouts when playing music to my Omni+ and Omni?","Process__c":"We recommend starting playback on the Omni+ speaker first, and then linking the 1st generation Omni speakers. Omni+ is more powerful and can provide more stability when restreaming to other speakers.","Answer__c":"We recommend starting playback on the Omni+ speaker first, and then linking the 1st generation Omni speakers. Omni+ is more powerful and can provide more stability when restreaming to other speakers.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XlyJAAS"},"Title":"How does it work?","Id":"ka25d000000XlyJAAS","ArticleNumber":"000032456","Question__c":"How does it work?","Process__c":"Each speaker, adaptor and phone/tablet connects to your home Wi-Fi network, just like any other Wi-Fi produce you own. You can then stream any music from your phone/tablet to any Omni speaker or Adapt over your home network","Answer__c":"Each speaker, adaptor and phone/tablet connects to your home Wi-Fi network, just like any other Wi-Fi produce you own. You can then stream any music from your phone/tablet to any Omni speaker or Adapt over your home network","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmPDAA0"},"Title":"How many Chromecast built-in devices, can I connect through the multi-room mode?","Id":"ka25d000000XmPDAA0","ArticleNumber":"000025171","Question__c":"How many Chromecast built-in devices, can I connect through the multi-room mode?","Process__c":"The amount of Chromecast speakers you can stream music to depends on the bandwidth of your local wireless network. Theoretically, an unlimited amount of devices can be connected to stream the same song.","Answer__c":"The amount of Chromecast speakers you can stream music to depends on the bandwidth of your local wireless network. Theoretically, an unlimited amount of devices can be connected to stream the same song.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmGgAAK"},"Title":"I can no longer play music to other speakers after setting up a new one.","Id":"ka25d000000XmGgAAK","ArticleNumber":"000029752","Question__c":"I can no longer play music on my other speakers, when setting up a new speaker using Ethernet connection.","Process__c":"If you are having problems playing music after setting up a new speaker (no matter what connection is used, Ethernet, Wi-Fi), please restart the Harman Kardon Controller app after the speaker setup is complete.","Answer__c":"If you are having problems playing music after setting up a new speaker (no matter what connection is used, Ethernet, Wi-Fi), please restart the Harman Kardon Controller app after the speaker setup is complete.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmRKAA0"},"Title":"I can not connect any OMNI+ speakers to my network with my iOS device, it keeps saying \"failed to join network\"","Id":"ka25d000000XmRKAA0","ArticleNumber":"000023762","Question__c":"I can not connect any OMNI+ speakers to my network with my iOS device, it keeps saying \"failed to join network\".","Process__c":"If you are experience this message, please power cycle the Wi-Fi router and speaker(s). Disconnect the devices' power cable for 10 seconds and then reconnect them. Once the router and speaker(s) completely boots up, please try to setup again.","Answer__c":"If you are experience this message, please power cycle the Wi-Fi router and speaker(s). Disconnect the devices' power cable for 10 seconds and then reconnect them. Once the router and speaker(s) completely boots up, please try to setup again.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmTLAA0"},"Title":"I cannot setup my speaker to a hidden SSID Wi-Fi network using Android.","Id":"ka25d000000XmTLAA0","ArticleNumber":"000022510","Question__c":"I cannot setup my speaker to a hidden SSID Wi-Fi network using Android.","Process__c":"It is not possible to setup a speaker to a hidden SSID Wi-Fi network. Please make it visible to install your OMNI+ speakers.","Answer__c":"It is not possible to setup a speaker to a hidden SSID Wi-Fi network. Please make it visible to install your OMNI+ speakers.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmDYAA0"},"Title":"I cannot use Bluetooth or AUX IN when pairing my OMNI+ speaker to the WiFi network.","Id":"ka25d000000XmDYAA0","ArticleNumber":"000031171","Question__c":"I cannot use Bluetooth or AUX IN when pairing my OMNI+ speaker to the WiFi network.","Process__c":"It is not possible to use the speaker while installing it to your WiFi network.\nOnce you have successfully connected to the WiFi network, you can use Bluetooth and AUX again.","Answer__c":"It is not possible to use the speaker while installing it to your WiFi network.\nOnce you have successfully connected to the WiFi network, you can use Bluetooth and AUX again.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmDXAA0"},"Title":"I have OMNI + speakers connected to my WiFi extender, and sometimes there is a problem linking them together.","Id":"ka25d000000XmDXAA0","ArticleNumber":"000031181","Question__c":"I have OMNI + speakers connected to my WiFi extender, and sometimes there is a problem linking them together.","Process__c":"Make sure your WiFi extender's name is not the same as that of your main WiFi network.\nPlease use 5 GHz WiFi extenders only for best performance.","Answer__c":"Make sure your WiFi extender's name is not the same as that of your main WiFi network.\nPlease use 5 GHz WiFi extenders only for best performance.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmJyAAK"},"Title":"I have a dual-band router, and the HK Controller app cannot find my speakers when they are connected with different bands(2.4G or 5G).","Id":"ka25d000000XmJyAAK","ArticleNumber":"000028039","Question__c":"I have a dual-band router, and the HK Controller app cannot find my speakers when they are connected with different bands(2.4G or 5G).","Process__c":"Please make sure that your smart-device that is using the HK Controller app and OMNI speaker(s), are connected to the same band (2.4G or 5G) when using a Dual-band router.","Answer__c":"Please make sure that your smart-device that is using the HK Controller app and OMNI speaker(s), are connected to the same band (2.4G or 5G) when using a Dual-band router.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmGuAAK"},"Title":"I have a pair of OMNI+ speakers set up as a stereo pair. When I am streaming music to them, the music takes a while before playing.","Id":"ka25d000000XmGuAAK","ArticleNumber":"000029630","Question__c":"I have a pair of OMNI+ speakers set up as a stereo pair. When I am streaming music to them, the music takes a while before playing.","Process__c":"Make sure that both speakers are using the same network technology, either Ethernet or WiFi. \nMixing them will increase music loading time.","Answer__c":"Make sure that both speakers are using the same network technology, either Ethernet or WiFi. \nMixing them will increase music loading time.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmZpAAK"},"Title":"JBL & HK WiFi Speakers: Speaker connected through Device Utility app, but not found in Google Home app","Id":"ka25d000000XmZpAAK","ArticleNumber":"000018240","Question__c":"I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?","Process__c":"Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
 ","Answer__c":"Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
 ","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmGoAAK"},"Title":"I have large delay between my OMNI+ speakers. How can I fix this?","Id":"ka25d000000XmGoAAK","ArticleNumber":"000029678","Question__c":"I have large delay between my OMNI+ speakers. How can I fix this?","Process__c":"Please make sure that if you use 5GHz or 2.4GHz Wi-Fi, all your speakers are connected to either 2.4GHz or all are connected to 5GHz Wi-Fi to have the best performance.","Answer__c":"Please make sure that if you use 5GHz or 2.4GHz Wi-Fi, all your speakers are connected to either 2.4GHz or all are connected to 5GHz Wi-Fi to have the best performance.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmTCAA0"},"Title":"I'm having trouble setting up my speaker to a Wi-Fi network with WEP encryption.","Id":"ka25d000000XmTCAA0","ArticleNumber":"000022614","Question__c":"I'm having trouble setting up my speaker to a Wi-Fi network with WEP encryption.","Process__c":"We do not recommend using WEP encryption method, as this can leave your Wi-Fi vulnerable to outside threats. Our OMNI+ does not support this encryption type, we are supporting WPA and up.","Answer__c":"We do not recommend using WEP encryption method, as this can leave your Wi-Fi vulnerable to outside threats. Our OMNI+ does not support this encryption type, we are supporting WPA and up.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmO6AAK"},"Title":"I'm having trouble with setting up a Wi-Fi extender network with my Omni 10+, Omni 20+ or Omni 50+","Id":"ka25d000000XmO6AAK","ArticleNumber":"000025885","Question__c":"I'm having trouble with setting up a Wi-Fi extender network with my Omni 10+, Omni 20+ or Omni 50+","Process__c":"Make sure you disable AP/Client isolation on your Access Point / Extender and that Multicast forwarding is not disabled between the W-Fi networks. However, we cannot guarantee than streaming will work flawless as Extender networks are tricky and can cause many issues. Always use a 5GHz Wi-Fi network extender for best results.","Answer__c":"Make sure you disable AP/Client isolation on your Access Point / Extender and that Multicast forwarding is not disabled between the W-Fi networks. However, we cannot guarantee than streaming will work flawless as Extender networks are tricky and can cause many issues. Always use a 5GHz Wi-Fi network extender for best results.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmR2AAK"},"Title":"May the OMNI 50+ speaker be damaged by rain or snow, since it is splashproof?","Id":"ka25d000000XmR2AAK","ArticleNumber":"000023984","Question__c":"May the OMNI 50+ speaker be damaged by rain or snow, since it is splashproof?","Process__c":"The speaker is IPX5 certified, it can withstand direct splashes from any direction for up to 3 minutes. Although a little snow or rain won't hurt it, we do not recommend keeping the speaker outside during rain and/or snow. Also be aware of extreme hot or cold temperatures, they may be damaging.","Answer__c":"The speaker is IPX5 certified, it can withstand direct splashes from any direction for up to 3 minutes. Although a little snow or rain won't hurt it, we do not recommend keeping the speaker outside during rain and/or snow. Also be aware of extreme hot or cold temperatures, they may be damaging.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmDbAAK"},"Title":"My OMNI 10+, 20+ or 50+ speakers are connected to my network, but I cannot see them in the HK Controller app","Id":"ka25d000000XmDbAAK","ArticleNumber":"000031149","Question__c":"My OMNI 10+, 20+ or 50+ speakers are connected to my network, but I cannot see them in the HK Controller app","Process__c":"Dual band routers that have 2.4 and 5 GHz connection bands. If devices connect on different bands, they cannot see one another. Please make sure your phone and speakers are both connected to 2.4 GHz or 5 GHz and that there is no AP isolation activated between them.","Answer__c":"Dual band routers that have 2.4 and 5 GHz connection bands. If devices connect on different bands, they cannot see one another. Please make sure your phone and speakers are both connected to 2.4 GHz or 5 GHz and that there is no AP isolation activated between them.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmGqAAK"},"Title":"My OMNI+ speaker will not connect to my Wi-Fi.","Id":"ka25d000000XmGqAAK","ArticleNumber":"000029662","Question__c":"My OMNI+ speaker will not connect to my Wi-Fi, is it defective?","Process__c":"If your Wi-Fi network name has special characters, such as (, `, \\, ', ", or ), then please change the name of your Wi-Fi network, as these characters are not supported. After changing the name, you can go ahead and setup the speaker to your Wi-Fi network.","Answer__c":"If your Wi-Fi network name has special characters, such as (, `, \\, ', ", or ), then please change the name of your Wi-Fi network, as these characters are not supported. After changing the name, you can go ahead and setup the speaker to your Wi-Fi network.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmGvAAK"},"Title":"One of my OMNI+ speakers keeps disconnecting from my Wi-Fi network","Id":"ka25d000000XmGvAAK","ArticleNumber":"000029622","Question__c":"One of my OMNI+ speakers keeps disconnecting from my Wi-Fi network","Process__c":"- Try to disconnect some devices from your Wi-Fi network. Some routers may have weak performance, which can cause issues and poor connection to all devices in your network.\n- If your router supports 5Ghz ( 802.11N or AC ) and you have devices that are capable of using 5 GHz Wi-Fi then switch to that specific network for best performance.\n- If you have a lot of ( Legacy / older than 5 years ) devices on 2.4GHz network, try limiting them to max. 6 connected simultaneously","Answer__c":"- Try to disconnect some devices from your Wi-Fi network. Some routers may have weak performance, which can cause issues and poor connection to all devices in your network.\n- If your router supports 5Ghz ( 802.11N or AC ) and you have devices that are capable of using 5 GHz Wi-Fi then switch to that specific network for best performance.\n- If you have a lot of ( Legacy / older than 5 years ) devices on 2.4GHz network, try limiting them to max. 6 connected simultaneously","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmImAAK"},"Title":"The setup process fails with a device running Android 7.0 or higher for my OMNI+ speaker","Id":"ka25d000000XmImAAK","ArticleNumber":"000028813","Question__c":"The setup process fails with a device running Android 7.0 or higher for my OMNI+ speaker, how can I make it connect?","Process__c":"If you experience a problem with setup using an Android 7.0 or higher device, please perform the following steps: First, force stop the HK Controller app from running in background. Second, go to your phone or tablet Wi-Fi settings, find the Omni speaker setup Wi-Fi network, and select “Forget Network”.Third, reopen the HK Controller app and begin the setup process again. After performing these steps, you will be able to complete the setup process for your speakers.","Answer__c":"If you experience a problem with setup using an Android 7.0 or higher device, please perform the following steps: First, force stop the HK Controller app from running in background. Second, go to your phone or tablet Wi-Fi settings, find the Omni speaker setup Wi-Fi network, and select “Forget Network”.Third, reopen the HK Controller app and begin the setup process again. After performing these steps, you will be able to complete the setup process for your speakers.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XlyuAAC"},"Title":"What router port numbers does the Harman Kardon Wireless HD Audio System use?","Id":"ka25d000000XlyuAAC","ArticleNumber":"000023997","Question__c":"What router port numbers does the Harman Kardon Wireless HD Audio System use?","Process__c":"The Harman Kardon Wireless HD Audio System uses UDP ports 6060 and 6080.","Answer__c":"The Harman Kardon Wireless HD Audio System uses UDP ports 6060 and 6080.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmRIAA0"},"Title":"What router should i get, to have the best performance for my OMNI+ system?","Id":"ka25d000000XmRIAA0","ArticleNumber":"000023781","Question__c":"What router should i get, to have the best performance for my OMNI+ system?","Process__c":"To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance.\nThis will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions.\n\nPlease also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices).\n\nAlways connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.","Answer__c":"To have the best possible performance for OMNI+ system we advise to have a dual-band router with a powerful chipset and ram for best Wi-Fi performance.\nThis will not only help our products to perform better and more stable, but your other devices at home will have more power and fewer interruptions.\n\nPlease also be sure that your home Wi-Fi router has Multicast enabled, as our Omni+ system requires this feature enabled in order to work (same goes for Chromecast devices).\n\nAlways connect our Omni+ system to 5 GHz Wi-Fi whenever possible to limit the risk of devices being slow or interrupted on 2.4GHz Wi-Fi.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmZoAAK"},"Title":"JBL & HK WiFi speakers: Device needs to be activated before setup","Id":"ka25d000000XmZoAAK","ArticleNumber":"000018255","Question__c":"When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?","Process__c":"If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
 ","Answer__c":"If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
 ","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmZmAAK"},"Title":"JBL & HK WiFi Speakers: WiFi network does not appear in list","Id":"ka25d000000XmZmAAK","ArticleNumber":"000018279","Question__c":"When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?","Process__c":"If the network does not appear, you can manually type in the network name (SSID) and password to connect.
 ","Answer__c":"If the network does not appear, you can manually type in the network name (SSID) and password to connect.
 ","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xm4bAAC"},"Title":"Where can I get a wall bracket for my Omni 10+, Omni 20+ speakers?","Id":"ka25d000000Xm4bAAC","ArticleNumber":"000023877","Question__c":"Where can I get a wall bracket for my Omni 10+, Omni 20+ speakers?","Process__c":"There are threaded inserts for mounting screws in the bottom of the Omni 10+ and Omni 20+. Mounting accessories are not available via Harman Kardon. \nFor Omni 10+ there are two mounting screw holes which are 3mm in diameter and 67mm apart.\nFor Omni 20+ there are two mounting screw holes which are 3mm in diameter and 110,5mm apart.","Answer__c":"There are threaded inserts for mounting screws in the bottom of the Omni 10+ and Omni 20+. Mounting accessories are not available via Harman Kardon. \nFor Omni 10+ there are two mounting screw holes which are 3mm in diameter and 67mm apart.\nFor Omni 20+ there are two mounting screw holes which are 3mm in diameter and 110,5mm apart.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xm49AAC"},"Title":"Will OMNI work with my existing equipment?","Id":"ka25d000000Xm49AAC","ArticleNumber":"000033488","Question__c":"Will OMNI work with my existing equipment?","Process__c":"Yes. Just connect an Adapt to your existing Hi-Fi equipment or active speaker via the 3.5mm line out port to transform any speaker into a wireless speaker in the Harman Kardon Wireless HD Audio System","Answer__c":"Yes. Just connect an Adapt to your existing Hi-Fi equipment or active speaker via the 3.5mm line out port to transform any speaker into a wireless speaker in the Harman Kardon Wireless HD Audio System","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmSqAAK"},"Title":"Will my 1st generation OMNI speaker work with 2nd generation OMNI+ speakers?","Id":"ka25d000000XmSqAAK","ArticleNumber":"000022791","Question__c":"Will my 1st generation OMNI speaker work with 2nd generation OMNI+ speakers?","Process__c":"Yes, they will work together. You can link rooms containing 1st generation Omni speakers with rooms containing 2nd generation Omni speakers and listen to the same music across all of them. Since the 2nd generation has a more powerful processor, we recommend connecting external sources like AUX or Bluetooth to the 2nd generation speakers rather than the 1st generation.","Answer__c":"Yes, they will work together. You can link rooms containing 1st generation Omni speakers with rooms containing 2nd generation Omni speakers and listen to the same music across all of them. Since the 2nd generation has a more powerful processor, we recommend connecting external sources like AUX or Bluetooth to the 2nd generation speakers rather than the 1st generation.","ArticleType":"How_Tos__kav"}]}