Esquire

{"totalSize":20,"done":true,"searchRecords":[{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmWgAAK"},"Title":"Button Failure: All Portable Models","Id":"ka25d000000XmWgAAK","ArticleNumber":"000020498","Question__c":"Buttons unresponsive when plugged into a power source","Process__c":"If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.","Answer__c":"If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmTaAAK"},"Title":"Can i check my software version for ESQUIRE 2?","Id":"ka25d000000XmTaAAK","ArticleNumber":"000022380","Question__c":"Can i check my software version for ESQUIRE 2?","Process__c":"Yes, press and hold microphone mute button & volume - button at the same time. A voice will speak up some numbers, that indicate the current software version in your ESQUIRE 2.","Answer__c":"Yes, press and hold microphone mute button & volume - button at the same time. A voice will speak up some numbers, that indicate the current software version in your ESQUIRE 2.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmTZAA0"},"Title":"Can i reset my ESQUIRE 2?","Id":"ka25d000000XmTZAA0","ArticleNumber":"000022385","Question__c":"Can i reset my ESQUIRE 2?","Process__c":"Yes, simply press and hold Volume + & phone button at the same time. When the unit is reset, it will power off, and turn on the unit again, and it is reset.","Answer__c":"Yes, simply press and hold Volume + & phone button at the same time. When the unit is reset, it will power off, and turn on the unit again, and it is reset.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmPoAAK"},"Title":"Does it have a pocket where you can store the charging cable?","Id":"ka25d000000XmPoAAK","ArticleNumber":"000024851","Question__c":"Does it have a pocket where you can store the charging cable?","Process__c":"The case does not have a spearate pocket for the charging cable, but it will fit into the case together with the speaker.","Answer__c":"The case does not have a spearate pocket for the charging cable, but it will fit into the case together with the speaker.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmQGAA0"},"Title":"Does it offer protection to the product against accidental hit or drop?","Id":"ka25d000000XmQGAA0","ArticleNumber":"000024567","Question__c":"Does it offer protection to the product against accidental hit or drop?","Process__c":"The carrying-case is not designed to protect against accidental blows or being dropped.","Answer__c":"The carrying-case is not designed to protect against accidental blows or being dropped.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XlywAAC"},"Title":"Does my ESQUIRE2 requires any specific Bluetooth driver for my PC?","Id":"ka25d000000XlywAAC","ArticleNumber":"000022291","Question__c":"Does my ESQUIRE2 requires any specific Bluetooth driver for my PC?","Process__c":"ESQUIRE2 support A2DP Audio Codec, and normally that is enough for a Bluetooth driver to make it work with your PC. You will have to find a Bluetooth driver that supports A2DP Audio Codec.","Answer__c":"ESQUIRE2 support A2DP Audio Codec, and normally that is enough for a Bluetooth driver to make it work with your PC. You will have to find a Bluetooth driver that supports A2DP Audio Codec.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmQ9AAK"},"Title":"Does the first model of Esquire fit in this case?","Id":"ka25d000000XmQ9AAK","ArticleNumber":"000024651","Question__c":"Does the first model of Esquire fit in this case?","Process__c":"No this case is only made to fit Esquire 2","Answer__c":"No this case is only made to fit Esquire 2","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka2Kd000000QfimIAC"},"Title":"Factory Reset Procedure: Esquire Series","Id":"ka2Kd000000QfimIAC","ArticleNumber":"000053832","Question__c":"Factory Reset Procedure: Esquire Series","Process__c":"

Esquire Series

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Note: This action will erase all settings and Bluetooth data from the device. You will be required to pair and connect to your devices again after this action is done. 

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Esquire, Esquire 2, Esquire Mini

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1. Turn the speaker ON
2. Press and hold the Vol (+) & Phone buttons for more than 5 seconds
3. The speaker will power off and be factory reset

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Esquire Mini 2

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1. Turn the speaker ON
2. Press and hold the Vol (+) & Bluetooth buttons for more than 5 seconds
3. The speaker will power off and be factory reset

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","Answer__c":"

Esquire Series

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Note: This action will erase all settings and Bluetooth data from the device. You will be required to pair and connect to your devices again after this action is done. 

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Esquire, Esquire 2, Esquire Mini

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1. Turn the speaker ON
2. Press and hold the Vol (+) & Phone buttons for more than 5 seconds
3. The speaker will power off and be factory reset

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Esquire Mini 2

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1. Turn the speaker ON
2. Press and hold the Vol (+) & Bluetooth buttons for more than 5 seconds
3. The speaker will power off and be factory reset

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","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xm57AAC"},"Title":"I cannot connect to my ESQUIRE2 anymore via Bluetooth, what can i do?","Id":"ka25d000000Xm57AAC","ArticleNumber":"000022338","Question__c":"I cannot connect to my ESQUIRE2 anymore via Bluetooth, what can i do?","Process__c":"Try reset the ESQUIRE2 speaker. Press and hold Volume + & phone button at the same time. When the unit is reset, it will power off, and turn on the unit again, and it is reset. Go into your Bluetooth device list and delete the ESQUIRE2 from your list. Now Bluetooth pair with it again. If the unit still do not work as intended, please contact our helpdesk.","Answer__c":"Try reset the ESQUIRE2 speaker. Press and hold Volume + & phone button at the same time. When the unit is reset, it will power off, and turn on the unit again, and it is reset. Go into your Bluetooth device list and delete the ESQUIRE2 from your list. Now Bluetooth pair with it again. If the unit still do not work as intended, please contact our helpdesk.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xm2cAAC"},"Title":"I have multiple ESQUIRE 2, the Bluetooth name is the same. Can i change the name?","Id":"ka25d000000Xm2cAAC","ArticleNumber":"000022411","Question__c":"I have multiple ESQUIRE 2, the Bluetooth name is the same. Can i change the name?","Process__c":"No, the Bluetooth name is fixed and not changeable. If you have multiple ESQUIRE2 in your Bluetooth list, and when activating one of them, it should be the "first" on your Bluetooth list.","Answer__c":"No, the Bluetooth name is fixed and not changeable. If you have multiple ESQUIRE2 in your Bluetooth list, and when activating one of them, it should be the "first" on your Bluetooth list.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmTbAAK"},"Title":"I just upgraded to Windows 10. I cannot get any sound to my ESQUIRE2, why is that?","Id":"ka25d000000XmTbAAK","ArticleNumber":"000022369","Question__c":"I just upgraded to Windows 10. I cannot get any sound to my ESQUIRE2, why is that?","Process__c":"To use our ESQUIRE2 with your Windows system, you'll need to find a Bluetooth driver that supports A2DP Audio codec. HARMAN do not have these and therefore you will need to contact your PC manufacturer.","Answer__c":"To use our ESQUIRE2 with your Windows system, you'll need to find a Bluetooth driver that supports A2DP Audio codec. HARMAN do not have these and therefore you will need to contact your PC manufacturer.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xm69AAC"},"Title":"I'm trying to connect via Bluetooth from my MAC to my ESQUIRE2, but no sound is coming out?","Id":"ka25d000000Xm69AAC","ArticleNumber":"000022354","Question__c":"I'm trying to connect via Bluetooth from my MAC to my ESQUIRE2, but no sound is coming out?","Process__c":"Our ESQUIRE2 support A2DP Audio codec, which you will need for your MAC to be able to play to our ESQUIRE2.","Answer__c":"Our ESQUIRE2 support A2DP Audio codec, which you will need for your MAC to be able to play to our ESQUIRE2.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmTXAA0"},"Title":"In your specification sheet for ESQUIRE2. It says that is has A2DP profile, which codec is supported?","Id":"ka25d000000XmTXAA0","ArticleNumber":"000022397","Question__c":"In your specification sheet for ESQUIRE2. It says that is has A2DP profile, which codec is supported?","Process__c":"Our A2DP profile only support SBC Codec for ESQUIRE 2.","Answer__c":"Our A2DP profile only support SBC Codec for ESQUIRE 2.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmTdAAK"},"Title":"Is it possible to charge a smartphone or tablet that is connected to the ESQUIRE 2?","Id":"ka25d000000XmTdAAK","ArticleNumber":"000022355","Question__c":"Is it possible to charge a smartphone or tablet that is connected to the ESQUIRE 2?","Process__c":"Yes, when the Esquire 2 is switched ON, it can charge a smartphone or tablet (or other USB-chargeable device that matches) through the special USB port. This function is available both when Esquire 2 is running on battery, and when connected to a charging port itself.","Answer__c":"Yes, when the Esquire 2 is switched ON, it can charge a smartphone or tablet (or other USB-chargeable device that matches) through the special USB port. This function is available both when Esquire 2 is running on battery, and when connected to a charging port itself.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmQEAA0"},"Title":"Is the carrying case available in different colors?","Id":"ka25d000000XmQEAA0","ArticleNumber":"000024603","Question__c":"Is the carrying case available in different colors?","Process__c":"No it is only available in black.","Answer__c":"No it is only available in black.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmQ2AAK"},"Title":"Is the case made of real leather?","Id":"ka25d000000XmQ2AAK","ArticleNumber":"000024710","Question__c":"Is the case made of real leather?","Process__c":"No it is a premium material with leather look.","Answer__c":"No it is a premium material with leather look.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xm5GAAS"},"Title":"Is the conference function dependent on the operating system of a computer?","Id":"ka25d000000Xm5GAAS","ArticleNumber":"000035005","Question__c":"Is the conference function of the Esquire model dependent on the operating system of a computer?","Process__c":"No, the operating system itself is not crucial, and no additional driver is necessary for Bluetooth connection of speaker and microphone.","Answer__c":"No, the operating system itself is not crucial, and no additional driver is necessary for Bluetooth connection of speaker and microphone.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmTcAAK"},"Title":"On the box of my Esquire 2 unit, it says 8 hours of playtime, will that include conference calls as well?","Id":"ka25d000000XmTcAAK","ArticleNumber":"000022367","Question__c":"On the box of my Esquire 2 unit, it says 8 hours of playtime, will that include conference calls as well?","Process__c":"Yes, the 8 hours time is for conference calls and music playback, but will of course depend on volume level and music content.","Answer__c":"Yes, the 8 hours time is for conference calls and music playback, but will of course depend on volume level and music content.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmTUAA0"},"Title":"The Esquire 2 goes into automatic standby mode after some time without audio input. How long does this take?","Id":"ka25d000000XmTUAA0","ArticleNumber":"000022444","Question__c":"The Esquire 2 goes into automatic standby mode after some time without audio input. How long does this take?","Process__c":"If there isn't any input for 10 minutes, the ESQUIRE 2 will go into sleepmode, and after 20 minutes more of no activity, it will power itself off.","Answer__c":"If there isn't any input for 10 minutes, the ESQUIRE 2 will go into sleepmode, and after 20 minutes more of no activity, it will power itself off.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmQ1AAK"},"Title":"Why isn't the case supplied with the product?","Id":"ka25d000000XmQ1AAK","ArticleNumber":"000024717","Question__c":"Why isn't the case supplied with the product?","Process__c":"This is considered as extra equipment","Answer__c":"This is considered as extra equipment","ArticleType":"How_Tos__kav"}]}