{"totalSize":16,"done":true,"searchRecords":[{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmU0AAK"},"Title":"HK Enchant: HDMI Support","Id":"ka25d000000XmU0AAK","ArticleNumber":"000022112","Question__c":"HDMI features that are supported","Process__c":"

HDMI Output

\nBoth Enchant 800 and Enchant 1300 support these:\n\n

• HDMI 2.0b compliance
• HDCP 2.2 compliance (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
• CEC features (Scroll to see support)

\n\n

HDMI Input

\nEnchant features only 1 x HDMI input, and Enchant has 3 x HDMI inputs and support this:\n\n

• HDMI 2.0b.
• HDCP 2.2 for all HDMI input connections (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
• 4K Pass-through.

\n\n

CEC Support

\nCEC support only available through your HDMI connection and we are always using standard protocol for our products.
We support these:\n\n

• System Standby: When you press the "Power off" button on your TV remote, the Enchant soundbar will go into Standby mode as well.
• ARC or called Audio Return Channel: If you would have a TV BOX connected directly to your TV and using ARC from TV to Enchant soundbar, then all sound will be transferred through ARC connection.\n\t
  • In case you are not using the HDMI ARC connection then sound coming from the TV show will not be transferred to the Enchant soundbar.
  \n\t
• System Audio Control: Using your TV remote to turn up or lower the volume will be synchronized with the Enchant soundbar.

\n
Bigger model is the Enchant 1300 and smaller model is the Enchant 800.","Answer__c":"

HDMI Output

\nBoth Enchant 800 and Enchant 1300 support these:\n\n

• HDMI 2.0b compliance
• HDCP 2.2 compliance (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
• CEC features (Scroll to see support)

\n\n

HDMI Input

\nEnchant features only 1 x HDMI input, and Enchant has 3 x HDMI inputs and support this:\n\n

• HDMI 2.0b.
• HDCP 2.2 for all HDMI input connections (Means it supports 4K Blue-Ray Movies or streaming clients with 4K encryption)
• 4K Pass-through.

\n\n

CEC Support

\nCEC support only available through your HDMI connection and we are always using standard protocol for our products.
We support these:\n\n

• System Standby: When you press the "Power off" button on your TV remote, the Enchant soundbar will go into Standby mode as well.
• ARC or called Audio Return Channel: If you would have a TV BOX connected directly to your TV and using ARC from TV to Enchant soundbar, then all sound will be transferred through ARC connection.\n\t
  • In case you are not using the HDMI ARC connection then sound coming from the TV show will not be transferred to the Enchant soundbar.
  \n\t
• System Audio Control: Using your TV remote to turn up or lower the volume will be synchronized with the Enchant soundbar.

\n
Bigger model is the Enchant 1300 and smaller model is the Enchant 800.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmTvAAK"},"Title":"HK Enchant: Bluetooth Pairing","Id":"ka25d000000XmTvAAK","ArticleNumber":"000022147","Question__c":"How to connect a Bluetooth device","Process__c":"

Connecting a Bluetooth device for your Enchant Soundbar

\n\n

1. Make sure your Enchant soundbar is turned on by pressing the power button
2. There are two ways to enter Bluetooth pairing mode on your Enchant soundbar.\n\t
   1. Press the dedicated source button on top of your Enchant soundbar
   2. Press the source button until you see "Bluetooth" in the front of the Enchant display. Below is the order when using the source button (note that on Enchant 800 there is only 1 HDMI)
   \n\t

\n                   \n

1. The second option is to use the Remote control included with your Enchant soundbar.\n\n\t
   1. Press the "BT" button on your Remote control.
   2. The display will show "Bluetooth pairing"
   \n\t

\n                       \n

1. Now that your Enchant soundbar is in pairing mode it is now time to grab your mobile device.
2. Go to Bluetooth settings.

\n\n

1. Press the enable Bluetooth button.

\n\n

1. Select the Enchant soundbar and connect with Bluetooth.

\n


You can now stream any music from your favorite device directly to the Enchant soundbar, ENJOY!
 ","Answer__c":"

Connecting a Bluetooth device for your Enchant Soundbar

\n\n

1. Make sure your Enchant soundbar is turned on by pressing the power button
2. There are two ways to enter Bluetooth pairing mode on your Enchant soundbar.\n\t
   1. Press the dedicated source button on top of your Enchant soundbar
   2. Press the source button until you see "Bluetooth" in the front of the Enchant display. Below is the order when using the source button (note that on Enchant 800 there is only 1 HDMI)
   \n\t

\n                   \n

1. The second option is to use the Remote control included with your Enchant soundbar.\n\n\t
   1. Press the "BT" button on your Remote control.
   2. The display will show "Bluetooth pairing"
   \n\t

\n                       \n

1. Now that your Enchant soundbar is in pairing mode it is now time to grab your mobile device.
2. Go to Bluetooth settings.

\n\n

1. Press the enable Bluetooth button.

\n\n

1. Select the Enchant soundbar and connect with Bluetooth.

\n


You can now stream any music from your favorite device directly to the Enchant soundbar, ENJOY!
 ","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmTsAAK"},"Title":"HK Enchant: TV Connection","Id":"ka25d000000XmTsAAK","ArticleNumber":"000022170","Question__c":"How to connect to a TV and using other devices","Process__c":"

TV Connection HDMI (ARC)

\n 
\n

1. Connect your HDMI cable (included in the box) to your TV.
2. Locate your TVs HDMI ARC (Audio Return Channel) port.
3. Find the HDMI OUT on the back of your Enchant 800 or 1300 Soundbar.
4. Now enjoy watching TV and listen to great audio through your Enchant soundbar.

\n\n

Optical connection

\n\n

1. Connect your Optical cable (included in the box) to your TV.
2. Find the Optical OUT connection on your TV.
3. Locate the Optical IN on the back of your Enchant soundbar.
4. Enjoy sound through the optical connection.

\n\n

Using the HDMI Inputs

\n\n

1. Find an HDMI Cable for your other devices.
2. Use the HDMI inputs on the Enchant Soundbar.\n\t
   1. NOTE: Enchant 800 only have one HDMI input port and Enchant 1300 has three HDMI input ports.
   \n\t
3. Switch source using your Remote control or pressing the source selector button.
4. The display on your Enchant device will show which HDMI input you are on.
5. Enjoy watching or playing through your Enchant Soundbar.

\n
 ","Answer__c":"

TV Connection HDMI (ARC)

\n 
\n

1. Connect your HDMI cable (included in the box) to your TV.
2. Locate your TVs HDMI ARC (Audio Return Channel) port.
3. Find the HDMI OUT on the back of your Enchant 800 or 1300 Soundbar.
4. Now enjoy watching TV and listen to great audio through your Enchant soundbar.

\n\n

Optical connection

\n\n

1. Connect your Optical cable (included in the box) to your TV.
2. Find the Optical OUT connection on your TV.
3. Locate the Optical IN on the back of your Enchant soundbar.
4. Enjoy sound through the optical connection.

\n\n

Using the HDMI Inputs

\n\n

1. Find an HDMI Cable for your other devices.
2. Use the HDMI inputs on the Enchant Soundbar.\n\t
   1. NOTE: Enchant 800 only have one HDMI input port and Enchant 1300 has three HDMI input ports.
   \n\t
3. Switch source using your Remote control or pressing the source selector button.
4. The display on your Enchant device will show which HDMI input you are on.
5. Enjoy watching or playing through your Enchant Soundbar.

\n
 ","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmUAAA0"},"Title":"HK Enchant: Subwoofer pairing","Id":"ka25d000000XmUAAA0","ArticleNumber":"000022035","Question__c":"How to pair with a subwoofer","Process__c":"

How to pair an Enchant Subwoofer with your Enchant bar

\n\n

1. Go to the back of your Enchant soundbar (800 or 1300)
2. Press the "Subwoofer pairing" button for 2 seconds.

\n\n

1. In front of your Enchant display, it will say "Subwoofer pairing"
2. Go to the back of your Enchant subwoofer.
3. Press the "Subwoofer pairing" button.

\n\n

1. The small LED indicator will start to flash rapidly and when the connection is successful, it will be a steady light.

\n
You now have more bass performance and can enjoy deeper richer sound!","Answer__c":"

How to pair an Enchant Subwoofer with your Enchant bar

\n\n

1. Go to the back of your Enchant soundbar (800 or 1300)
2. Press the "Subwoofer pairing" button for 2 seconds.

\n\n

1. In front of your Enchant display, it will say "Subwoofer pairing"
2. Go to the back of your Enchant subwoofer.
3. Press the "Subwoofer pairing" button.

\n\n

1. The small LED indicator will start to flash rapidly and when the connection is successful, it will be a steady light.

\n
You now have more bass performance and can enjoy deeper richer sound!","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmVBAA0"},"Title":"HK Enchant: Bluetooth connection","Id":"ka25d000000XmVBAA0","ArticleNumber":"000021499","Question__c":"How to pair your Bluetooth device","Process__c":"1. Power on your Enchant 800 or Enchant 1300 Soundbar.\n\n2. There are two ways to enter Bluetooth pairing mode on your Enchant soundbar.\n\n2.1. Press the dedicated source button on top of your Enchant soundbar source\n\n2.2. Press the source button until you see "Bluetooth" in the front of the Enchant display.\n\n3. The second option is to use the Remote control included with your Enchant soundbar.\n\n4. Press the "BT" button on your Remote control.\n\n5. The display will show "Bluetooth pairing".\n\n6. Go to your Bluetooth settings menu on your mobile device.\n\n7. Enable Bluetooth and connect to your Enchant 800 or Enchant 1300 Soundbar.","Answer__c":"1. Power on your Enchant 800 or Enchant 1300 Soundbar.\n\n2. There are two ways to enter Bluetooth pairing mode on your Enchant soundbar.\n\n2.1. Press the dedicated source button on top of your Enchant soundbar source\n\n2.2. Press the source button until you see "Bluetooth" in the front of the Enchant display.\n\n3. The second option is to use the Remote control included with your Enchant soundbar.\n\n4. Press the "BT" button on your Remote control.\n\n5. The display will show "Bluetooth pairing".\n\n6. Go to your Bluetooth settings menu on your mobile device.\n\n7. Enable Bluetooth and connect to your Enchant 800 or Enchant 1300 Soundbar.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmU9AAK"},"Title":"HK Enchant: How to reset","Id":"ka25d000000XmU9AAK","ArticleNumber":"000022045","Question__c":"How to restore back to factory settings","Process__c":"

Resetting the device

\n\n

1. In any source mode, press and hold the power button and Source button for 5 seconds.
2. When the factory settings restore is complete, the soundbar automatically turns off and restarts.
3. You can now set it up via Google Home app again or connect any new Bluetooth devices.

","Answer__c":"

Resetting the device

\n\n

1. In any source mode, press and hold the power button and Source button for 5 seconds.
2. When the factory settings restore is complete, the soundbar automatically turns off and restarts.
3. You can now set it up via Google Home app again or connect any new Bluetooth devices.

","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmFbAAK"},"Title":"HK Enchant: Factory reset","Id":"ka25d000000XmFbAAK","ArticleNumber":"000030228","Question__c":"How to restore your device back to Factory default settings","Process__c":"1. Power on the Enchant 800 or Enchant 1300 Soundbar.\n\n2. In any source mode, press the power and source button for 5 seconds.\n\n3. The Enchant 800 or Enchant 1300 will power off automatically and turn on again.\n\n4. Your device is now reset back to default Factory settings.\n\n5. You can now redo the setup through the Google Home app or pair with a new smartphone or tablet.","Answer__c":"1. Power on the Enchant 800 or Enchant 1300 Soundbar.\n\n2. In any source mode, press the power and source button for 5 seconds.\n\n3. The Enchant 800 or Enchant 1300 will power off automatically and turn on again.\n\n4. Your device is now reset back to default Factory settings.\n\n5. You can now redo the setup through the Google Home app or pair with a new smartphone or tablet.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmTrAAK"},"Title":"HK Enchant: Setup instructions","Id":"ka25d000000XmTrAAK","ArticleNumber":"000022176","Question__c":"How to set it up to your Wireless network","Process__c":"

What you need first

\n\n

• A Harman/Kardon Enchant Soundbar (1300 or 800 model).

\n\n

• Latest version of the Google Home app
• A mobile device or tablet with Android or iOS system.
• An internet connection.
• Dual-band router with 2.4GHz and 5GHz connection

\n\n

Adding your Enchant soundbar to your Wi-Fi

\n\n

1. Open the Google Home app

\n       \n\n

1. Click on "ADD" to connect your Enchant 800 or Enchant 1300 Soundbar to your Wi-Fi network.
2. Follow the instructions on screen and enjoy beautiful sound using Chromecast technology.

\n

","Answer__c":"

What you need first

\n\n

• A Harman/Kardon Enchant Soundbar (1300 or 800 model).

\n\n

• Latest version of the Google Home app
• A mobile device or tablet with Android or iOS system.
• An internet connection.
• Dual-band router with 2.4GHz and 5GHz connection

\n\n

Adding your Enchant soundbar to your Wi-Fi

\n\n

1. Open the Google Home app

\n       \n\n

1. Click on "ADD" to connect your Enchant 800 or Enchant 1300 Soundbar to your Wi-Fi network.
2. Follow the instructions on screen and enjoy beautiful sound using Chromecast technology.

\n

","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmDHAA0"},"Title":"HK Enchant: Setup FAQ","Id":"ka25d000000XmDHAA0","ArticleNumber":"000031314","Question__c":"How to set up your device to your Wi-Fi network","Process__c":"Download the Google Home app, available for iOS and Android versions.\n\n1. Open the Google Home app.\n\n2. Plug in power for your Enchant 800 or Enchant 1300 Soundbar.\n\n3. Enable Bluetooth.\n\n3.1. Enable Location service on your phone and permit Google Home app to view your location (Android only).\n\n4. Click setup device in your Google Home app.\n\n5. Follow the instructions provided in the app, and enjoy Chromecast streaming for your Enchant soundbar!","Answer__c":"Download the Google Home app, available for iOS and Android versions.\n\n1. Open the Google Home app.\n\n2. Plug in power for your Enchant 800 or Enchant 1300 Soundbar.\n\n3. Enable Bluetooth.\n\n3.1. Enable Location service on your phone and permit Google Home app to view your location (Android only).\n\n4. Click setup device in your Google Home app.\n\n5. Follow the instructions provided in the app, and enjoy Chromecast streaming for your Enchant soundbar!","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmU4AAK"},"Title":"HK Enchant: MultiBeam Calibration","Id":"ka25d000000XmU4AAK","ArticleNumber":"000022086","Question__c":"How to use the MultiBeam Calibration feature","Process__c":"

Before you start

\n\n

• Remove any interference that might be blocking the Soundbar side-firing speakers.
• Any ambient noise or sounds that could disrupt the calibration needs to be out of the room.
• In case you are moving the Enchant Soundbar you will need to calibrate the sound again.
• If something went wrong, you can always delete the calibration settings by resetting the system.\n\t
  • Press and hold button and  button down for 5 seconds.
  • This will delete all settings, including the Wi-Fi connection.
  \n\t

\n\n

How to use the MultiBeam feature

\n\n

1. Press and hold the CALIBRATION button for 3 seconds.\n\n\t
   1. On the Enchant display a timer will start counting down from 3 to 0 (Once hitting 0 the Calibration will begin).
   \n\t

\n\n\n

1. The calibration takes around 60 seconds before it is complete. While calibrating you will hear some noises coming from the speaker.
2. When finished the display on the Enchant Soundbar will say "DONE"

\n
 ","Answer__c":"

Before you start

\n\n

• Remove any interference that might be blocking the Soundbar side-firing speakers.
• Any ambient noise or sounds that could disrupt the calibration needs to be out of the room.
• In case you are moving the Enchant Soundbar you will need to calibrate the sound again.
• If something went wrong, you can always delete the calibration settings by resetting the system.\n\t
  • Press and hold button and  button down for 5 seconds.
  • This will delete all settings, including the Wi-Fi connection.
  \n\t

\n\n

How to use the MultiBeam feature

\n\n

1. Press and hold the CALIBRATION button for 3 seconds.\n\n\t
   1. On the Enchant display a timer will start counting down from 3 to 0 (Once hitting 0 the Calibration will begin).
   \n\t

\n\n\n

1. The calibration takes around 60 seconds before it is complete. While calibrating you will hear some noises coming from the speaker.
2. When finished the display on the Enchant Soundbar will say "DONE"

\n
 ","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmZpAAK"},"Title":"JBL & HK WiFi Speakers: Speaker connected through Device Utility app, but not found in Google Home app","Id":"ka25d000000XmZpAAK","ArticleNumber":"000018240","Question__c":"I have connected my speaker using the Device Utility app, but the Google Home app cannot find the speaker. What should I do?","Process__c":"Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
 ","Answer__c":"Close and restart the Google Home app, or restart your phone. Start the Google Home app again, and the speaker should now appear.
 ","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmZoAAK"},"Title":"JBL & HK WiFi speakers: Device needs to be activated before setup","Id":"ka25d000000XmZoAAK","ArticleNumber":"000018255","Question__c":"When trying to set up my speaker with the Google Home app, I get a message that says “Device needs to be activated before setup”. How do I proceed?","Process__c":"If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
 ","Answer__c":"If you see this message, you must download the Device Utility app from the Google Play Store. Follow the instructions in the app to activate your speaker, and then return to the Google Home app to complete the setup.
 ","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmZmAAK"},"Title":"JBL & HK WiFi Speakers: WiFi network does not appear in list","Id":"ka25d000000XmZmAAK","ArticleNumber":"000018279","Question__c":"When using the Device Utility app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?","Process__c":"If the network does not appear, you can manually type in the network name (SSID) and password to connect.
 ","Answer__c":"If the network does not appear, you can manually type in the network name (SSID) and password to connect.
 ","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmU7AAK"},"Title":"HK Enchant: Differences between Enchant 1300 and 800","Id":"ka25d000000XmU7AAK","ArticleNumber":"000022054","Question__c":"Which Enchant Soundbar is best for you","Process__c":"

Enchant series information

\nThe Enchant series is not only a beautifully designed speaker, but it also delivers the sound to a completely new level.
Always wanted to have Surround Sound, but never wanted extra speakers, with the MultiBeam feature you can get Surround Sound experience right at your fingertips.\n\n

Enchant 1300 for Bigger rooms

\n\n

1. Perfect for bigger rooms that requires a bit more sound and punch when watching or listening to music!
2. Powerful sound with 13 Channels in one speaker with a maximum of 240W

\n\n

1. Features MultiBeam technology for Surround Sound experience.
2. 4K HDR10 compatible on both HDMI Inputs and output (ARC).
3. HDCP 2.2 Compatible
4. Google Cast built-in, stream your favorite music through your Wi-Fi connection.
5. Bluetooth 4.2 technology for easy streaming with any of your mobile devices.
6. And much more!

\n\n

Enchant 800 for Smaller rooms

\n\n

1. Perfect for smaller rooms to extend the sound performance in any situation.
2. Powerful sound with 8 Channels in one speaker with a maximum of 180W

\n\n

1. Smaller in size compared to Enchant 1300, but just as an amazing sound.
2. Features MultiBeam technology for Surround Sound experience.
3. 4K HDR10 compatible on both HDMI Input and output (ARC).
4. HDCP 2.2 Compatible
5. Google Cast built-in, stream your favorite music through your Wi-Fi connection.
6. Bluetooth 4.2 technology for easy streaming with any of your mobile devices.
7. And much more!

","Answer__c":"

Enchant series information

\nThe Enchant series is not only a beautifully designed speaker, but it also delivers the sound to a completely new level.
Always wanted to have Surround Sound, but never wanted extra speakers, with the MultiBeam feature you can get Surround Sound experience right at your fingertips.\n\n

Enchant 1300 for Bigger rooms

\n\n

1. Perfect for bigger rooms that requires a bit more sound and punch when watching or listening to music!
2. Powerful sound with 13 Channels in one speaker with a maximum of 240W

\n\n

1. Features MultiBeam technology for Surround Sound experience.
2. 4K HDR10 compatible on both HDMI Inputs and output (ARC).
3. HDCP 2.2 Compatible
4. Google Cast built-in, stream your favorite music through your Wi-Fi connection.
5. Bluetooth 4.2 technology for easy streaming with any of your mobile devices.
6. And much more!

\n\n

Enchant 800 for Smaller rooms

\n\n

1. Perfect for smaller rooms to extend the sound performance in any situation.
2. Powerful sound with 8 Channels in one speaker with a maximum of 180W

\n\n

1. Smaller in size compared to Enchant 1300, but just as an amazing sound.
2. Features MultiBeam technology for Surround Sound experience.
3. 4K HDR10 compatible on both HDMI Input and output (ARC).
4. HDCP 2.2 Compatible
5. Google Cast built-in, stream your favorite music through your Wi-Fi connection.
6. Bluetooth 4.2 technology for easy streaming with any of your mobile devices.
7. And much more!

","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmTwAAK"},"Title":"HK Enchant: USB Files supported","Id":"ka25d000000XmTwAAK","ArticleNumber":"000022140","Question__c":"Which Music files are supported when using a USB Stick","Process__c":"

\n\n

NOTES

\n\n

• Only file names that contain numbers or English characters can be displayed, otherwise “UNKNOWN” will be displayed.
• “UNSUPPORTED” is displayed when the file format is not supported.
• Do not extract the USB device while in operation.
• For a large capacity USB, it may take longer than a few minutes to be searched. USB with more than 2000 files cannot be supported.
• Devices which require additional program installation connected to a computer are not supported.
• The USB port of the soundbar cannot be connected to a computer and it cannot be used as a storage device.
• The exFAT and NTFS file system is not supported. FAT16/FAT32 systems are available.
• Depending on some devices, it may not be available to recognize the followings on the soundbar: External HDD; Card readers; Locked devices; Hard type USB devices; USB hub; Using USB extension cable; iPhone/iPod/iPad; Android device.

","Answer__c":"

\n\n

NOTES

\n\n

• Only file names that contain numbers or English characters can be displayed, otherwise “UNKNOWN” will be displayed.
• “UNSUPPORTED” is displayed when the file format is not supported.
• Do not extract the USB device while in operation.
• For a large capacity USB, it may take longer than a few minutes to be searched. USB with more than 2000 files cannot be supported.
• Devices which require additional program installation connected to a computer are not supported.
• The USB port of the soundbar cannot be connected to a computer and it cannot be used as a storage device.
• The exFAT and NTFS file system is not supported. FAT16/FAT32 systems are available.
• Depending on some devices, it may not be available to recognize the followings on the soundbar: External HDD; Card readers; Locked devices; Hard type USB devices; USB hub; Using USB extension cable; iPhone/iPod/iPad; Android device.

","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000007Kw6AAE"},"Title":"Mesh Network and Soundbar Interference","Id":"ka25d0000007Kw6AAE","ArticleNumber":"000040268","Question__c":"Why is my soundbar having interference issues with my mesh network?","Process__c":"

If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

\n\n

  

\n\n

1. Move the mesh nodes far away from the soundbar 
2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

\n\n

  

\n\n

What is MU-MIMO? 

\n\n

MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

\n\n

  

\n\n

NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

","Answer__c":"

If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

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1. Move the mesh nodes far away from the soundbar 
2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

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What is MU-MIMO? 

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MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

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NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

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