{"totalSize":4,"done":true,"searchRecords":[{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000WR31AAG"},"Title":"HK CITATION: WiSA Technology & Compatibility","Id":"ka25d000000WR31AAG","ArticleNumber":"000018690","Question__c":"CITATION SERIES: WiSA Technology & Compatibility","Process__c":"

General information about WiSA:

\nWiSA is a wireless system designed specifically for audio and speakers. An audio system that incorporates WiSA technology has it's own internal wireless system. It is capable of doing 96kHz/24bit audio with an audio latency of only 5ms, virtually undetectable by the human ear.

For more information on WiSA technology, please go to the official WiSA website.

If a product is WiSA Certified, it can be used with any other WiSA certified product. For example a WiSA Ready TV with at transmitter.
Note: The overall sound quality is dependent on the processing and setup in the WiSA TV & transmitter, and may result in a performance (EQ, crossover and levels) not intended by the speaker manufacturer. To be sure that the Citation products sound the best, use a Citation Bar product as the main "hub".\n

WiSA Certified products:

\nCitation Surrounds
Citation Sub
Citation Sub S
Citation Towers\n

Products making use of WiSA technology (not certified):

\nCitation Bar
Citation Multibeam 700
HK surround\n

Limitations:

\nWiSA does not offer 3D audio formats like Dolby Atmos, and DTS:X yet, so at the moment it is limited to 5.1 or 7.1 Dolby Digital. So regardless of which brand of WiSA speaker you choose, Dolby Atmos will not be available yet.","Answer__c":"

General information about WiSA:

\nWiSA is a wireless system designed specifically for audio and speakers. An audio system that incorporates WiSA technology has it's own internal wireless system. It is capable of doing 96kHz/24bit audio with an audio latency of only 5ms, virtually undetectable by the human ear.

For more information on WiSA technology, please go to the official WiSA website.

If a product is WiSA Certified, it can be used with any other WiSA certified product. For example a WiSA Ready TV with at transmitter.
Note: The overall sound quality is dependent on the processing and setup in the WiSA TV & transmitter, and may result in a performance (EQ, crossover and levels) not intended by the speaker manufacturer. To be sure that the Citation products sound the best, use a Citation Bar product as the main "hub".\n

WiSA Certified products:

\nCitation Surrounds
Citation Sub
Citation Sub S
Citation Towers\n

Products making use of WiSA technology (not certified):

\nCitation Bar
Citation Multibeam 700
HK surround\n

Limitations:

\nWiSA does not offer 3D audio formats like Dolby Atmos, and DTS:X yet, so at the moment it is limited to 5.1 or 7.1 Dolby Digital. So regardless of which brand of WiSA speaker you choose, Dolby Atmos will not be available yet.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmbwAAC"},"Title":"HK Citation: Cleaning FAQ","Id":"ka25d000000XmbwAAC","ArticleNumber":"000016808","Question__c":"How to properly clean the fabric around the speakers","Process__c":"Daily Care instructions for Citation speakers fabric (wool)\nDaily care and immediate stain removal will ensure that your Harman/Kardon Citation wool upholstery will keep looking good for many years.\nNever use undiluted cleaning agents, bleaching agents, ammonia or soap intended for hard surfaces, as this may damage the fabric and Citation speaker itself!\n\nMany types of stain can be removed using warm water with a microfiber cloth (not too wet).\nStain removal guide\nIf you act quickly with any stains on your Citation device then it is not difficult to remove or avoid any spill/stains.\nHere is how to do it.\n\nFirst, soak up the liquid with an absorbent napkin or Microfiber cloth.\nFor dried stains use a spoon to roughen the surface.\nTo avoid the stain spreading further start from the edge of the stain working towards the middle.\nWARNING!\nBe careful when using solvents, because these could dissolve the upholstery material beneath.\nRegular and normal cleaning\nVacuum frequently every week is the best way to keep the Harman/Kardon Citation fabric intact or use a varm wet Microfiber cloth.\nWhen using a vacuum cleaner, remember to set the power to half which is most appropriated to use for Citation devices (this will not harm the design or fabric).\n \n\n\nGeneral information\nThese tips are purely recommendations and cannot guarantee 100% stain removal on your Harman/Kardon Citation device.\nIn all cases, we recommend contacting a professional cleaning company, particularly for bigger stains and for thorough cleaning the wool fabric and speaker.\nHARMAN do not have any recommended companies or partners to redirect any customers too.\n\nFor furter information we advise visiting the fabric company called KVADRAT by clicking on these links below:\nhttps://kvadrat.dk/care-and-maintenance/upholsteries\nhttps://kvadrat.dk/download/media/download-section/relatedfiles/kvadrat-maintenance-manual-2016-uk.pdf \n\nThere are a lot of information about the fabric we are using and you can contact them for further information.","Answer__c":"Daily Care instructions for Citation speakers fabric (wool)\nDaily care and immediate stain removal will ensure that your Harman/Kardon Citation wool upholstery will keep looking good for many years.\nNever use undiluted cleaning agents, bleaching agents, ammonia or soap intended for hard surfaces, as this may damage the fabric and Citation speaker itself!\n\nMany types of stain can be removed using warm water with a microfiber cloth (not too wet).\nStain removal guide\nIf you act quickly with any stains on your Citation device then it is not difficult to remove or avoid any spill/stains.\nHere is how to do it.\n\nFirst, soak up the liquid with an absorbent napkin or Microfiber cloth.\nFor dried stains use a spoon to roughen the surface.\nTo avoid the stain spreading further start from the edge of the stain working towards the middle.\nWARNING!\nBe careful when using solvents, because these could dissolve the upholstery material beneath.\nRegular and normal cleaning\nVacuum frequently every week is the best way to keep the Harman/Kardon Citation fabric intact or use a varm wet Microfiber cloth.\nWhen using a vacuum cleaner, remember to set the power to half which is most appropriated to use for Citation devices (this will not harm the design or fabric).\n \n\n\nGeneral information\nThese tips are purely recommendations and cannot guarantee 100% stain removal on your Harman/Kardon Citation device.\nIn all cases, we recommend contacting a professional cleaning company, particularly for bigger stains and for thorough cleaning the wool fabric and speaker.\nHARMAN do not have any recommended companies or partners to redirect any customers too.\n\nFor furter information we advise visiting the fabric company called KVADRAT by clicking on these links below:\nhttps://kvadrat.dk/care-and-maintenance/upholsteries\nhttps://kvadrat.dk/download/media/download-section/relatedfiles/kvadrat-maintenance-manual-2016-uk.pdf \n\nThere are a lot of information about the fabric we are using and you can contact them for further information.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XmbyAAC"},"Title":"HK Citation: Cleaning the speakers","Id":"ka25d000000XmbyAAC","ArticleNumber":"000016792","Question__c":"How to properly clean the fabric around the speakers","Process__c":"

Daily Care instructions for Citation speakers fabric (wool)

\n\n

Daily care and immediate stain removal will ensure that your Harman/Kardon Citation wool upholstery will keep looking good for many years.
Never use undiluted cleaning agents, bleaching agents, ammonia or soap intended for hard surfaces, as this may damage the fabric and Citation speaker itself!

\nMany types of stain can be removed using warm water with a microfiber cloth (not too wet). \n\n

Stain removal guide

\n\n

If you act quickly with any stains on your Citation device then it is not difficult to remove or avoid any spill/stains.
Here is how to do it.

\n\n

1. First, soak up the liquid with an absorbent napkin or Microfiber cloth.
2. For dried stains use a spoon to roughen the surface. \n\t
   1. To avoid the stain spreading further start from the edge of the stain working towards the middle.
   \n\t
3. WARNING!\n\t
   1. Be careful when using solvents, because these could dissolve the upholstery material beneath.
   \n\t

\n\n

Regular and normal cleaning

\n\n

Vacuum frequently every week is the best way to keep the Harman/Kardon Citation fabric intact or use a varm wet Microfiber cloth.
When using a vacuum cleaner, remember to set the power to half which is most appropriated to use for Citation devices (this will not harm the design or fabric).
 

\n\n

General information

\n\n

These tips are purely recommendations and cannot guarantee 100% stain removal on your Harman/Kardon Citation device.
In all cases, we recommend contacting a professional cleaning company, particularly for bigger stains and for thorough cleaning the wool fabric and speaker.
HARMAN do not have any recommended companies or partners to redirect any customers too.

For furter information we advise visiting the fabric company called KVADRAT by clicking on these links below:
https://kvadrat.dk/care-and-maintenance/upholsteries
https://kvadrat.dk/download/media/download-section/relatedfiles/kvadrat-maintenance-manual-2016-uk.pdf

There are a lot of information about the fabric we are using and you can contact them for further information.

","Answer__c":"

Daily Care instructions for Citation speakers fabric (wool)

\n\n

Daily care and immediate stain removal will ensure that your Harman/Kardon Citation wool upholstery will keep looking good for many years.
Never use undiluted cleaning agents, bleaching agents, ammonia or soap intended for hard surfaces, as this may damage the fabric and Citation speaker itself!

\nMany types of stain can be removed using warm water with a microfiber cloth (not too wet). \n\n

Stain removal guide

\n\n

If you act quickly with any stains on your Citation device then it is not difficult to remove or avoid any spill/stains.
Here is how to do it.

\n\n

1. First, soak up the liquid with an absorbent napkin or Microfiber cloth.
2. For dried stains use a spoon to roughen the surface. \n\t
   1. To avoid the stain spreading further start from the edge of the stain working towards the middle.
   \n\t
3. WARNING!\n\t
   1. Be careful when using solvents, because these could dissolve the upholstery material beneath.
   \n\t

\n\n

Regular and normal cleaning

\n\n

Vacuum frequently every week is the best way to keep the Harman/Kardon Citation fabric intact or use a varm wet Microfiber cloth.
When using a vacuum cleaner, remember to set the power to half which is most appropriated to use for Citation devices (this will not harm the design or fabric).
 

\n\n

General information

\n\n

These tips are purely recommendations and cannot guarantee 100% stain removal on your Harman/Kardon Citation device.
In all cases, we recommend contacting a professional cleaning company, particularly for bigger stains and for thorough cleaning the wool fabric and speaker.
HARMAN do not have any recommended companies or partners to redirect any customers too.

For furter information we advise visiting the fabric company called KVADRAT by clicking on these links below:
https://kvadrat.dk/care-and-maintenance/upholsteries
https://kvadrat.dk/download/media/download-section/relatedfiles/kvadrat-maintenance-manual-2016-uk.pdf

There are a lot of information about the fabric we are using and you can contact them for further information.

","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000007Kw6AAE"},"Title":"Mesh Network and Soundbar Interference","Id":"ka25d0000007Kw6AAE","ArticleNumber":"000040268","Question__c":"Why is my soundbar having interference issues with my mesh network?","Process__c":"

If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

\n\n

  

\n\n

1. Move the mesh nodes far away from the soundbar 
2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

\n\n

  

\n\n

What is MU-MIMO? 

\n\n

MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

\n\n

  

\n\n

NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

","Answer__c":"

If you have a mesh network (more commonly seen in Eero Mesh networks), it is possible that you may experience your satellite speakers or subwoofer intermittently disconnecting from the soundbar. This is similar to normal interference that occurs with products on a similar wireless frequency. The special thing about Eero mesh networks is that they do not allow you to move a device to the 5Ghz or 2.4Ghz band. The system will automatically decide which devices should be on which band and will move them accordingly (switching whenever needed). Some of our soundbars run on a 5Ghz frequency which is where the interference can occur. Since we cannot change the signal in which they operate and we cannot change the band they are connected to via their Eero mesh network, there are a few things you can do to try and stop this from occurring. 

\n\n

  

\n\n

1. Move the mesh nodes far away from the soundbar 
2. Use the 2.4Ghz band instead of the 5Ghz band (if your mesh system allows this) 
3. Ensure to enable/utilize the MU-MIMO setting (not applicable to all mesh systems). Please refer to your router's website to see if MU-MIMO is being utilized by default. 

\n\n

  

\n\n

What is MU-MIMO? 

\n\n

MU-MIMO stands for Multi-User, Multi-Input, Multi-Output. This allows for the router to send a signal to multiple devices at one time vs. the previous version in which the router would be able to connect to multiple devices, but only send the signal to one device at a time. 

\n\n

  

\n\n

NOTE: You may notice that when the soundbar is turned on, there may be a dip in the immediate internet speed, but it will go back to normal within less than a minute.

","ArticleType":"How_Tos__kav"}]}